Privacy Policy

Last updated: 4/27/2026

1. Introduction

Collabin.ai Inc. ("Collabin.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Services").

By registering for or using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Scope

This Privacy Policy applies to all users of Collabin.ai — including Brands, Creators, Agencies, and Communities — and covers all data collected through our website, web application, mobile application, and any communications with us.

2. Information We Collect

2.1 Information You Provide Directly

  • • Account Information: Name, email address, username, phone number, and password when you register.
  • • Profile Information: Profile photo, bio, social media links, location, niche/industry, and portfolio.
  • • Campaign & Collaboration Data: Campaign briefs, deliverables, communications, and files shared between users.
  • • Payment & Billing Information: Payment details processed through third-party payment providers (we do not store full card numbers).
  • • Communications: Messages, support tickets, and feedback you send to us.

2.2 Information Collected Automatically

  • • Usage Data: Pages visited, features used, time spent, clicks, and navigation patterns.
  • • Device & Technical Data: IP address, browser type, operating system, device identifiers, and screen resolution.
  • • Cookies & Tracking Technologies: Cookies, web beacons, and similar technologies to maintain sessions and analyse usage.

2.3 Information from Third Parties

  • • Social media platform data when you connect accounts (e.g., Instagram, YouTube, TikTok).
  • • Analytics providers (e.g., Google Analytics).
  • • Payment processors (e.g., transaction confirmations, fraud signals).

3. How We Use Your Information

Platform Operations

  • • Create and manage your account
  • • Facilitate connections between Brands and Creators
  • • Enable campaign creation, applications, and tracking
  • • Process transactions and send transaction confirmations
  • • Provide customer support

Improvement & Analytics

  • • Analyse usage to improve features and UX
  • • Conduct research and develop new functionality
  • • Monitor platform health, security, and fraud prevention
  • • Generate aggregated, anonymised analytics

Communications

  • • Send transactional emails (e.g., verification, password reset)
  • • Send product updates and platform announcements
  • • Respond to your enquiries and support requests

Legal & Safety

  • • Enforce our Terms of Service and policies
  • • Comply with applicable laws and regulations
  • • Respond to legal requests or court orders
  • • Protect the rights, property, and safety of our users

4. Sharing Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

Between Users

Profile information (name, username, bio, photo, social stats) is visible to other users as part of the platform's collaboration functionality. Campaign briefs and messages are shared with the relevant Brand or Creator counterparty.

Service Providers

We share data with trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Collabin.ai, its users, or the public.

Business Transfers

In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, user information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our platform.

Essential Cookies

Required for authentication, security, and basic platform functionality. Cannot be disabled.

Analytics Cookies

Help us understand how users interact with the platform so we can improve features and performance.

Preference Cookies

Remember your settings and preferences (e.g., language, theme) to personalise your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

  • • Account data is retained while your account is active and for up to 2 years after deletion for legal and fraud prevention purposes.
  • • Transaction records are retained for up to 7 years to comply with financial and tax regulations.
  • • Usage and analytical data is typically retained for 12–24 months in identifiable form, then anonymised.
  • • You may request deletion of your account and data at any time (subject to legal retention obligations).

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data (subject to legal obligations).

Right to Restriction

Request that we limit the processing of your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us at privacy@collabin.ai. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit (TLS) and at rest.

Access Controls

Strict role-based access for our team and systems.

Monitoring

Continuous security monitoring and vulnerability assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

9. Children's Privacy

Collabin.ai is not intended for users under the age of 18.

We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If you believe a minor has provided us with personal data, please contact us at privacy@collabin.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the platform prior to the changes taking effect.

Your continued use of the Services after the effective date of the revised policy constitutes your acceptance of the changes.

Questions About Our Privacy Policy?

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Effective Date: This Privacy Policy is effective as of 4/27/2026 and applies to all users of the Collabin.ai platform.